Refund Policy
Effective Date: January 1, 2024
30-Day Money-Back Guarantee
We stand behind our products with a 30-day money-back guarantee. If you're not completely satisfied with your draveltech solution, you can return it within 30 days of purchase for a full refund.
Eligibility Requirements
To be eligible for a refund, the following conditions must be met:
- Return request must be initiated within 30 days of purchase
- Product must be in original condition with minimal signs of use
- All original packaging, documentation, and accessories must be included
- Product must not have been damaged by misuse or negligence
- Custom or specially ordered items may have different return conditions
How to Request a Refund
Quick Start: Contact our support team at support@draveltechsolutions.com or call +1 (555) 123-4567 to initiate your return.
Follow these steps to request a refund:
Contact Support
Reach out to our customer support team with your order number and reason for return.
Receive Return Authorization
We'll provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.
Package and Ship
Securely package your return with the RMA number clearly marked and ship to our return center.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Processing
Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect your returned item.
Processing Timeline
- Credit Cards: 3-5 business days
- PayPal: 2-3 business days
- Bank Transfers: 5-7 business days
- Check Payments: 7-10 business days
Shipping Costs
Return Shipping: Customers are responsible for return shipping costs unless the item was defective or shipped in error.
Original Shipping: Original shipping costs are non-refundable unless the return is due to our error.
Expedited Returns: We offer expedited return processing for an additional fee. Contact support for details.
Exchanges
We offer exchanges for defective items or if you received the wrong product. For other exchanges, please process a return and place a new order to ensure faster service.
Special Circumstances
Defective Products
If you receive a defective product, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.
Damaged in Shipping
Items damaged during shipping are covered under our shipping insurance. Please contact us within 48 hours of delivery with photos of the damage.
Custom Orders
Custom-configured products may have different return policies due to their specialized nature. These terms will be clearly communicated at the time of order.
Warranty Coverage
Our refund policy works alongside our warranty coverage. If your product fails within the warranty period, you may be eligible for repair, replacement, or refund depending on the circumstances.
Contact Information
For any questions about returns or refunds, please contact our customer service team:
Email: support@draveltechsolutions.com
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Address: 123 Tech Street, Innovation City, IC 12345
Policy Updates
This refund policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after policy changes constitutes acceptance of the new terms.